Customer Care Executive

Job Description

**Job Title:** Customer Care Executive

**Responsibilities:**

1. **Inbound & Outbound Calls:** Handling both incoming and outgoing customer calls. This may involve addressing inquiries, providing assistance, and resolving issues.

2. **Generate Sales:** Actively promoting products or services to customers during interactions to generate sales leads and revenue.

3. **Email Marketing:** Participating in email marketing campaigns, which could include sending promotional emails, responding to customer inquiries via email, and managing email communication effectively.

4. **WhatsApp Marketing:** Utilizing WhatsApp as a communication channel to engage with customers, share information, and potentially promote products or services.

5. **Handling Customer Queries:** Addressing customer questions, concerns, and complaints professionally and efficiently, ensuring customer satisfaction.

6. **Maintaining Reports:** Keeping detailed records of customer interactions, sales data, and other relevant information. These reports may be used for analysis and performance evaluation.

**Requirements:**

– **Spoken English:** Proficiency in spoken English is essential for effective communication with customers.

– **Good Communication Skills:** Strong verbal and written communication skills are necessary to interact with customers and team members effectively.

– **Problem Solving:** The ability to identify and resolve customer issues or complaints is a key aspect of this role.

– **Working Knowledge of MS Office:** Familiarity with Microsoft Office tools (e.g., Word, Excel, Outlook) for documentation and communication.

– **FMCG Experience:** Experience in the Fast-Moving Consumer Goods (FMCG) industry can be advantageous but may not be mandatory, depending on the specific requirements of the position.

**Salary:** The salary range is specified as 15,000 to 30,000 (maximum) and is dependent on candidates’ communication skills, talent, and experience. This suggests that candidates with stronger qualifications and experience may receive higher compensation within the stated range.

**How to Apply:**

Interested candidates should submit their resumes and any additional application materials to [contact email or application portal]. It’s important for applicants to highlight their relevant experience and skills in customer care, sales, and communication when applying for this position.