Customer Success Manager

Job Description

Location: Bangalore

About Us:
Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.

Our Businesses | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |

Our Brands | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA | VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE |

Key Responsibilities:
Develop and maintain strong, strategic relationships with clients, acting as their trusted advisor and go-to point of contact.
Lead end-to-end account management, including onboarding, day-to-day operations, and continuous optimization for enhanced performance.
Collaborate with clients to understand their business objectives, and work with cross-functional teams to develop and implement strategies that achieve these goals.
Identify and drive strategic initiatives, such as launching new products, optimizing listings, or expanding into new global marketplaces, while aligning efforts with client priorities.
Serve as an extended member of the client’s internal team, offering expertise and insights that will help them reach their e-commerce and growth objectives.
Monitor performance metrics, identify opportunities, and provide data-driven recommendations for continued success and market expansion.
Educate clients on best practices for various platforms such as Amazon, eBay, Walmart, Shopify,Target etc and others to maximize their account potential.
Proactively identify opportunities for marketplace expansion, guiding clients through the process of entering new regional and global markets.
Leverage knowledge of social media platform advertising (Facebook, Instagram, TikTok, Pinterest) to recommend digital strategies that support product visibility and sales growth.
Provide regular reports on progress, ROI, and strategic goals, ensuring that clients are well-informed and aware of any new opportunities or challenges.
Conduct quarterly business reviews with clients to assess progress, realign on goals, and identify any new objectives.
Stay ahead of e-commerce trends, platform updates, and digital marketing strategies, sharing insights with clients to drive success.

Qualifications:
Bachelor’s degree or equivalent experience in a related field (Business, Marketing, or E-commerce).
3-5 years of experience in customer success, account management, or a similar role in e-commerce.
Strong understanding of global marketplaces such as Amazon, eBay, Walmart, Target etc and current industry trends.
Experience in developing and executing strategic initiatives aimed at achieving client success, business growth, and product expansion.
Familiarity with social media platforms (Facebook, Instagram, TikTok) and digital advertising strategies.
Excellent communication, problem-solving, and interpersonal skills.
Proven ability to manage multiple accounts, build relationships, and become a trusted advisor.
Strong analytical skills, with the ability to translate data into actionable strategies.
Highly organized, proactive, and adaptable in fast-paced environments.
Prior experience helping clients expand globally and optimize e-commerce strategies is a plus.

Soft Skills:
Trusted advisor mindset, ability to build and nurture long-term strategic relationships.
Anticipates client challenges and proactively provides data-backed solutions.
Clear, persuasive, and confident in both day-to-day updates and quarterly business reviews.
Aligns client goals with broader business strategies; identifies upsell/cross-sell opportunities.
Efficiently manages multiple client accounts, projects, and deadlines.
Works seamlessly with internal teams while guiding clients through growth journeys.

Technical Skills:
Experience working with operations, pricing, creative, and logistics teams to implement strategies.
Strong working knowledge of Amazon, Walmart, eBay, Target, Shopify, etc.
End-to-end management — onboarding, optimization, and scaling client accounts.
Ability to analyze performance metrics, ROI, and translate data into actionable strategies (Excel, Google Sheets, BI dashboards).
Familiarity with paid strategies across Facebook, Instagram, TikTok, Pinterest for product visibility.
Understanding of entering new marketplaces/regions and aligning with client growth strategies.
Skilled in listing optimization, keyword research, and campaign performance tracking.

Perks & Benefits
Medical Insurance for self with family enrollment options
Personal Accident Insurance coverage of ₹10,00,000
Spot rewards (GEM Incentive) of up to ₹1,00,000 per achievement
Cash credit for unused earned leaves (not part of CTC)
Annual performance-based increments of up to 20%
Learning Assistance (ZEAL Policy): Reimbursement of up to 30% on select professional courses (IIMs, IITs, UGC-recognized)
Potential opportunity for company-sponsored US Visa and business travel for top performers
Sponsored membership to The Indus Entrepreneurs (TiE) Chapter
Flexible work timings, performance reward programs, and zero-balance family bank accounts with a dedicated RM