Operations & Support (L3 Level)

January 31, 2026
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Job Description

Handle L3-level escalations, root cause analysis, and permanent fixes.
Perform performance tuning, capacity planning, and cost optimization.
Ensure SLA compliance and proactive issue resolution.
Provide guidance to L1/L2 teams and review their work.
Required Skills

Strong hands-on experience with Alibaba Cloud (5+ years preferred)
Excellent knowledge of:
ECS, VPC, SLB, OSS, RDS
Linux / Windows administration
Networking (TCP/IP, DNS, VPN, Load Balancer)
Experience in migration and production environments
Strong troubleshooting and RCA skills
Good communication and stakeholder management
Good to Have

Alibaba Cloud Certification (ACP / ACE)
Experience in multi-cloud environments
Knowledge of Kubernetes / ACK
Experience in telecom, BFSI, or enterprise environments

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