G*****E
About Candidate
“Experienced Unit Leader in Customer Support seeking a leadership role to manage and mentor customer
service teams, drive performance metrics, handle escalations, and enhance overall customer experience while
meeting operational targets.”
Location
Education
Work & Experience
Monitored and maintained accurate inventory levels across warehouses, ensuring optimal stock availability,
and minimizing stock outs.
Conducted cycle counts and periodic inventory audits to improve inventory accuracy and compliance with
company policies.
Installed and configured operating systems and application software on mini PCs/mini CPUs for business
use.
Performed software installation, updates, and configuration to ensure systems operated efficiently
Handle incoming customer calls, and respond to inquiries about products, services, or company policies.
Resolved customer issues efficiently, improving customer satisfaction, and service quality.
Managed a high volume of customer calls while maintaining excellent communication and problem-solving
skills.
Reduced customer complaints through effective issue resolution and proactive support.
Led and supervised a team of outbound customer support executives to achieve daily and monthly
performance targets.
Conducted regular team meetings, training sessions, and performance reviews.
Prepared and analyzed daily, weekly, and monthly performance reports for management.
Motivated team members to achieve targets and maintain a positive work environment.
Managed a team of 10 to 15 outbound agents, and consistently achieved monthly performance targets.
Improved conversion rates and call quality through regular coaching and monitoring.
Collaborated with management to improve call scripts, processes, and customer engagement.
