H*****a

• Reporting and working with India Retail business Head directly. Heading Supply Ops team with strength of 50+ employees. Taking of a customer base after sales of 12K+
• Direct, administrate, and monitor all activities of the logistics and customer operations through an
effective Logistics Management, within the strategy and objectives defined by the management.
• Traveled 20% of the week to meet with the operations centers to material forecast, budgetary, and equipment needs.
• Manage 100 Cr. Annual Retail operation business, more than 65 operations centers in diverse zones to reduce supply delays, costs, and increase customer satisfaction up to 90% with the efficient planning and processes.
• Evaluate Sales orders and fulfill them through central operations team.
• Negotiated with long-term vendors to secure 25% (50 -70 Lakhs annually) or more discounts and formed relationships with new vendors.
• Keep track of retail vertical costs in term of per order fulfilment cost and communicate with leadership team recommendations for the operational budget.
• Managing and maintaining sales and support operations P&L through various reports.
• Analyzed bottleneck in service delivery and negotiated SLAs to improve clients` service delivery by 48 hours on average.
• Define, design, launch and manage fulfillment & transportation related programs across supply vertical.
• Support IN Air network planning, carrier allocations, network to scale up of capacities.
• Tracking existing metrics to detect and remove any defect.
• Build new and improve existing processes through strategic planning.
• Work with key stake holders across various functions to define and launch a program.
• Implemented ticket tracking system on salesforces/Freshdesk and worked with team to create customized system for improved tracking and logging of work issues.

• Developed loyal and highly satisfied customer base through proactive management of team custom-er service strategies.
• Develop and managing geographically vendor registration across India.
• Ensure vendor stock is maintained and moved efficiently.
• Organize the safe and efficient storage and distribution network.
• Ensure that orders are fulfilled (carried out) correctly.
• Directing, optimizing, and coordinating full order cycle.
• Resolve any arising problems or complaints.
• Maintain metrics and analyses data to assess performance and implement improvements.

• Managing and monitoring production unit with efficient processes and matric.
• Manage fulfillment & transportation related programs across supply vertical.
• Large project management and fulfillment.
• Project cost optimization up to 80 Lakhs through negotiation.
• Primary and secondary transport management.
• Relation Maintaining between vendor or company.
• Design and Develop Advance tracking system.
• Managing export/ Import movement along with compliance.
• Analyzing operations, workflow processes and operational systems improves vertical performance.

• Manage Last mile operations as allocated hub.
• Managing first mile pickup schedules with supplier.
• Develop process locally through strategy and secondary research.
• Improving customer satisfaction from 80 % to 90%.
• Reconciliation of material and cash flow on a daily basis.
• Taking the monthly vendor development.
• Managing entire Hub operations and improving the daily operations process.