Technical Support Engineer
December 24, 1995

About Candidate

To leverage my strong technical support background and passion for automation, seeking a challenging role in the field of IoT solutions. With proficiency in shell and Python scripting, I aim to streamline processes, automate manual tasks, and enhance efficiency. Additionally, I bring expertise in dockerizing applications and simplifying installations across diverse operating systems. Through my problem-solving skills, effective communication, and dedication to customer satisfaction, I strive to contribute to a high-quality standard within the organization.



Electronics and Communication, Diploma 2013
A.V. Parekh Technichal Institute
Electronics and Communication, Bachelor of Engineering 2016
Vadodara Institute of Engineering

Work & Experience

Technical Support Engineer April 2021 - Current
Cimcon Digital Software Pvt Ltd.

Provide technical support for customers regarding the IoT Vibration Sensor, addressing queries and troubleshooting issues to ensure customer satisfaction. Generate customized reports from Postgres SQL by extracting relevant data, offering valuable insights, and meeting specific requirements of clients or internal team members. Collaborate with cross-functional teams to effectively resolve problems, leveraging expertise from various areas such as hardware, software, and network. Automate manual tasks using shell scripts and Python scripts to improve efficiency, minimize human error, and enhance the overall user experience.

Technical Support Engineer March 2019 - April 2021
Panamax Infotech Ltd.

Provided 24/7 technical support for fintech mobfin products, ensuring prompt issue resolution and adherence to service level agreements. Conducted root cause analysis at multiple levels (Linux server, database, GUI, and application) to identify and address technical issues effectively. Collaborated with the development team to implement solutions and enhance the performance of proprietary software and applications. Developed shell scripts to automate data extraction from the database, report generation, and delivery to clients, improving efficiency and customer satisfaction.

Senior Process Associate Dec 2016 - Mar 2019
TATA Consultancy Services

Network Design: Understand client requirements and design networks using Cisco devices. Network Configuration: Configure BGP protocol for internet lines and establish peer-to-peer and one-to-multiple connections over the internet. Voice Line Configuration: Set up voice lines over the internet for clients. Network Provisioning: Prepare router and switch configurations based on client requirements and provision network configurations for various services.


Shell Scripting