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About Candidate
IT Manager with 16+ years of experience delivering mission-critical IT operations A performance-driven
professional. ITIL certified professional with experience in service delivery functions such as client
interaction management, incident management, problem management, system monitoring and end
user management. Insightful understanding of the ITIL and ITSM framework, which includes incident,
problem, and project management. Exceptional customer service skills and experience working with
and leading team.
