My experience includes successfully developing and deploying strategic processes overseeing operations management, logistical coordination, procurement, project management, Export & Import Management, custome procedures, international trade, FEMA guidelines, international logistics processes, report generation and leading staff training initiatives to maximize productivity, efficiency, and overall performance. Through my experience, I have become adept in ensuring adherence to organizational goals and requirements while facilitating streamlined logistical operations.
Masters In Supply Chain and Material Management
Bachelor In Humanity.
Certificate program in Export & Import Management, International Marketing Management, Foreign Trade Policy, Customs Procedures, International Trade Logistics, International Trade Operations & Export Import Documentation, Global Business Environment, and International Trade Finance & Foreign Exchange Management and Tax Law.
Work & Experience
• Reporting and working with India Retail business Head directly. Heading Supply Ops team with strength of 50+ employees. Taking of a customer base after sales of 12K+ • Direct, administrate, and monitor all activities of the logistics and customer operations through an effective Logistics Management, within the strategy and objectives defined by the management. • Traveled 20% of the week to meet with the operations centers to material forecast, budgetary, and equipment needs. • Manage 100 Cr. Annual Retail operation business, more than 65 operations centers in diverse zones to reduce supply delays, costs, and increase customer satisfaction up to 90% with the efficient planning and processes. • Evaluate Sales orders and fulfill them through central operations team. • Negotiated with long-term vendors to secure 25% (50 -70 Lakhs annually) or more discounts and formed relationships with new vendors. • Keep track of retail vertical costs in term of per order fulfilment cost and communicate with leadership team recommendations for the operational budget. • Managing and maintaining sales and support operations P&L through various reports. • Analyzed bottleneck in service delivery and negotiated SLAs to improve clients` service delivery by 48 hours on average. • Define, design, launch and manage fulfillment & transportation related programs across supply vertical. • Support IN Air network planning, carrier allocations, network to scale up of capacities. • Tracking existing metrics to detect and remove any defect. • Build new and improve existing processes through strategic planning. • Work with key stake holders across various functions to define and launch a program. • Implemented ticket tracking system on salesforces/Freshdesk and worked with team to create customized system for improved tracking and logging of work issues.
• Developed loyal and highly satisfied customer base through proactive management of team custom-er service strategies. • Develop and managing geographically vendor registration across India. • Ensure vendor stock is maintained and moved efficiently. • Organize the safe and efficient storage and distribution network. • Ensure that orders are fulfilled (carried out) correctly. • Directing, optimizing, and coordinating full order cycle. • Resolve any arising problems or complaints. • Maintain metrics and analyses data to assess performance and implement improvements.
• Managing and monitoring production unit with efficient processes and matric. • Manage fulfillment & transportation related programs across supply vertical. • Large project management and fulfillment. • Project cost optimization up to 80 Lakhs through negotiation. • Primary and secondary transport management. • Relation Maintaining between vendor or company. • Design and Develop Advance tracking system. • Managing export/ Import movement along with compliance. • Analyzing operations, workflow processes and operational systems improves vertical performance.
• Manage Last mile operations as allocated hub. • Managing first mile pickup schedules with supplier. • Develop process locally through strategy and secondary research. • Improving customer satisfaction from 80 % to 90%. • Reconciliation of material and cash flow on a daily basis. • Taking the monthly vendor development. • Managing entire Hub operations and improving the daily operations process.