Senior Supply Chain Operations Manager
February 28, 1988

About Candidate

My experience includes successfully developing and deploying strategic processes overseeing operations management, logistical coordination, procurement, project management, Export & Import Management, custome procedures, international trade, FEMA guidelines, international logistics processes, report generation and leading staff training initiatives to maximize productivity, efficiency, and overall performance. Through my experience, I have become adept in ensuring adherence to organizational goals and requirements while facilitating streamlined logistical operations.



MBA 2021
Jaipur National University

Masters In Supply Chain and Material Management

Bachelor of arts 2014
Calorx Teacher`s University

Bachelor In Humanity.

Exports & Import Management 2022
Indian Institute of Foreign Trade - New Delhi

Certificate program in Export & Import Management, International Marketing Management, Foreign Trade Policy, Customs Procedures, International Trade Logistics, International Trade Operations & Export Import Documentation, Global Business Environment, and International Trade Finance & Foreign Exchange Management and Tax Law.

Work & Experience

Senior Operations Manager 12-0602019 - 31-05-2023
Extramarks Education India Pvt. LTD.

• Reporting and working with India Retail business Head directly. Heading Supply Ops team with strength of 50+ employees. Taking of a customer base after sales of 12K+ • Direct, administrate, and monitor all activities of the logistics and customer operations through an effective Logistics Management, within the strategy and objectives defined by the management. • Traveled 20% of the week to meet with the operations centers to material forecast, budgetary, and equipment needs. • Manage 100 Cr. Annual Retail operation business, more than 65 operations centers in diverse zones to reduce supply delays, costs, and increase customer satisfaction up to 90% with the efficient planning and processes. • Evaluate Sales orders and fulfill them through central operations team. • Negotiated with long-term vendors to secure 25% (50 -70 Lakhs annually) or more discounts and formed relationships with new vendors. • Keep track of retail vertical costs in term of per order fulfilment cost and communicate with leadership team recommendations for the operational budget. • Managing and maintaining sales and support operations P&L through various reports. • Analyzed bottleneck in service delivery and negotiated SLAs to improve clients` service delivery by 48 hours on average. • Define, design, launch and manage fulfillment & transportation related programs across supply vertical. • Support IN Air network planning, carrier allocations, network to scale up of capacities. • Tracking existing metrics to detect and remove any defect. • Build new and improve existing processes through strategic planning. • Work with key stake holders across various functions to define and launch a program. • Implemented ticket tracking system on salesforces/Freshdesk and worked with team to create customized system for improved tracking and logging of work issues.

Assistant Manager - Logistics Feb-2018 - Jun-2019
Protaiga Business Solutions Pvt. Ltd.

• Developed loyal and highly satisfied customer base through proactive management of team custom-er service strategies. • Develop and managing geographically vendor registration across India. • Ensure vendor stock is maintained and moved efficiently. • Organize the safe and efficient storage and distribution network. • Ensure that orders are fulfilled (carried out) correctly. • Directing, optimizing, and coordinating full order cycle. • Resolve any arising problems or complaints. • Maintain metrics and analyses data to assess performance and implement improvements.

Assistant Manager- Logistics Mar-2017 - Dec-2017
Scoop Brand Holdings Pvt. Ltd.

• Managing and monitoring production unit with efficient processes and matric. • Manage fulfillment & transportation related programs across supply vertical. • Large project management and fulfillment. • Project cost optimization up to 80 Lakhs through negotiation. • Primary and secondary transport management. • Relation Maintaining between vendor or company. • Design and Develop Advance tracking system. • Managing export/ Import movement along with compliance. • Analyzing operations, workflow processes and operational systems improves vertical performance.

Team Leader Sep-2014 - Mar-2017

• Manage Last mile operations as allocated hub. • Managing first mile pickup schedules with supplier. • Develop process locally through strategy and secondary research. • Improving customer satisfaction from 80 % to 90%. • Reconciliation of material and cash flow on a daily basis. • Taking the monthly vendor development. • Managing entire Hub operations and improving the daily operations process.


Logistics Management
Project Management
Operations Managment
Distribution management
strategic planning
analytics process
Critical Thinking, Problem Solving, Excel , CRM Management, Leadership, Export & import Management
MIS, Data Management