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Handle a high volume of diverse HR activities using communicated SOPs and guidelines, such as hiring, HR professional replacements, reclassification of positions, and other related activities.
Implement set HR policies when responding to any client queries and processing HR functions.
Learn and adapt to new procedures and policies that concern human resources activities, such as hiring inquiries and any employee issues.
Direct employees on how to submit applications for different HR functions to the HR Operations team and how to handle different use cases of the HR system either verbally and/or through templates.
Send unique and/or complex HR functions (e.g., retroactive increases, firings, and suspensions) to the relevant team lead or senior HR specialists for effective resolution.
Update employee records and make necessary changes to any relevant employee data based on audits supervised by school and department heads
Supervise own work and others’ performance to ensure optimal efficiency and compliance with set procedures.
Resolve employee queries and correct any data involved in operational processing functions.
Suggest necessary recommendations to improve the human resources department’s procedures and workflows.