March 6, 1977

About Candidate

In a quest to work in the field of Operations Management, Process Management, Training,
Compliance, Customer Relationship Management, Vendor Management and Team Management.
My objective is to grow with organization and help it achieve its aim through teamwork and
constantly improve on the excellent results so far achieved with rigorous hard work while learning
new skills.
 Possess strong organizational, communication, computer skills and capable of delivering the
desired objectives within the stipulated timelines.
 Possess excellent interpersonal, communication & organizational skills with proven abilities
in team management, customer relationship management, vendor management & effective
crisis management.
 Able to build and maintain solid business relationships on all levels.
Groweco Ventures LLP- Nov 2021.
 As a Manager MIS and Administration.
Develop and maintain system plan including operational requirements, budget requirements
and schedules. Manages the development, implementation, installation, and operation of
information and functional systems for the organization. Work with senior stakeholders.
Ensure all legal and regulatory documentations are filled and monitor compliance with laws
and regulations. Administers Information Systems related procurement, administrative,
budgetary and processes. Analyzing data to calculate the cost benefit ratio. Managing
human resources, including personnel documentation, staff communications and
performance reviews.
Ortus Life Sciences- March 2020 to Oct 2021.
 As an Manager Operations.
Management of material resources. Ensuring that operational processes and procedures
support management initiatives and strategic objectives. Build alliances and partnerships
with other organizations. Ensure client satisfaction and performed administrative duties,
including completing appropriate documentation and submitting data.
Centum Work Skills India Ltd- July 2019 to March 2020.
 As an Operations Lead.
Establishes project work plan and calendar or schedules; monitors, reviews, and evaluates
progress. Track & manage contemplated change notices and change orders in the database.
Verifies and analyzes the accuracy of all data and information used or generated by project;
resolves any discrepancies or problems. Liasoning with Govt Departments and Local Projects
Authorities. Ensuring that all resources are managed and directed to ensure effective business
OPTIMUS Management & HR Consultancy Pvt. Ltd – June 2017 to July 2018
 As a Manager- Operations and Administration.
Project planning and implementation. Work with functional managers and the team sponsor to
obtain necessary resources to support the team’s requirements. Assign specific individuals to the
team, and negotiate with the project manager regarding resources. Review the progress and
quality of work being performed by design disciplines/trades. Daily & Monthly analysis for all
projects. Review field inspection reports from consultants throughout the lifecycle of the
project. Complete & Accurate Documentation for all the projects for speedy process completion.
Laurus Edutech Pvt Ltd – Jan 2016 to Jan 2017
 As an Assistant Manager- Operations.
Proposal submission and follow up for new projects. New business acquisition and signing of new
agreements. Presentation and documents submission for new projects. Create the annual action plan for
physical progress and financial targets- both revenue and collection. Plan and execute the marketing
activities at all levels to build up the reputation of the organization. Recruitment and capacity building of
the team at State and district level. Manage state and district offices. Manage projects successfully till
their completion.
MPCON Limited – Oct 2014 to Jan 2016.
 As a MIS Head MP & CG.
Coordinates program or project planning and implementation, including assessing needs, setting goals and
objectives. Establishes project work plan and calendar or schedules; monitors, reviews, and evaluates
progress. Attend client meetings and assist with determination of project requirements. Daily & Monthly
analysis for all projects to derive meaningful output metrics. Effectively and accurately communicate
relevant project information to the client and project team. Complete & Accurate Documentation for all
the projects for speedy process completion.
Centum Work Skills India Ltd May 2011 to Sep 2014.
 As an Executive (MIS & Admin) MP & CG.
Compilation of the Partner & Agency Data and creating desirable & meaningful reports for Madhya
Pradesh, Chhattisgarh, Gujarat & Rajasthan. Creation of presentations for display of constructive &
measurable deliverables. Administrative & operational responsibility for all the logistic support extended
to the agency/ franchisee. Coordination with various internal departments for timely and speedily
creation of Partner Contract Agreements for the Program Commencement. Conducting regular Induction
Programs for all the newly joined associate employees. Creation & Preparation for the monthly & yearly
provisioning for Manpower and compilation of the Financial Budget.
Bharti Airtel Limited Jan 2006 to April 2011.
 As a Lead Officer- Customer Service Delivery (MP & CG).
Complete vendor management from the creation of Partner contracts to invoicing & closure
of the Partner / Agencies, in co-ordination with the Finance & Legal Team. Responsible for
timely Vendor Payments and Agreements for Service Marketing Agencies. Collect
information of competition tier’s Plans/Tariffs and provide the same to all team members
for further planning accordingly. PPI reporting for MPCG Circle to the Corporate Office.
Commissioning the Waiver Cell for MPCG customers & handling the team for effective
waiver management.
 As a Jr. Officer (MIS Coordinator)- Customer Satisfaction Department.
Daily creation & management of MIS Reports. Creation & maintenance of Airtel selfcare
management for Airtel fixedline & Broadband services. Responsible for back office support
for all the field teams. Responsible for maintaining the Service Level Agreement for every
customer concern raised. Timely & speedy follow-ups with the internal team to deliver
customer satisfaction.
Bansal MBA College, Bhopal- Aug 2003 to Jan 2006)
 As an Assistant.
Responsible for all MIS and Administrative functions.
 B. Com. from University of Allahabad in 1999.
 Diploma in Information System Management form Aptech Computer Education Center.
 Music, Travelling, Cricket, Football and Karate.
 Gender: Male, Marital Status: Married, Date of Birth: 06th Mar 1977