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E-Commerce Manager Aagiri Enterprise • Surat, Gujarat 04/2024 – Present Experienced

E‑commerce Manager with hands-on expertise in product listing, catalogue management and marketplace operations for online fashion and retail platforms. Skilled in end-to-end order processing, including order confirmation, coordination with warehouse/logistics, shipment tracking and timely issue resolution to maintain high customer satisfaction. Strong inventory management capabilities, including stock monitoring, replenishment planning, reducing stockouts/overstock and ensuring accurate stock updates across marketplaces. Proven ability to boost online sales through optimized product titles, descriptions, images, competitive pricing and promotional planning. Knowledge of digital marketing and advertising, including SEO-based keywords, sponsored ads, campaign monitoring and basic performance analysis to drive traffic and conversions. Familiar with sales reporting, analysing daily/weekly sales performance, identifying best-selling products and implementing strategies for continuous sales growth. Comfortable working with e-commerce and marketplace tools (such as order and inventory panels), spreadsheets and basic analytics dashboards for smooth operations. Strong coordination and communication skills for working with suppliers, courier partners and customer service teams to ensure smooth order fulfilment and returns handling.

Developing and implementing e-commerce strategies: Responsible for developing and implementing strategies to increase online sales and drive revenue growth. This may involve

conducting market research, identifying target audiences, creating marketing campaigns, and optimizing the online shopping experience.

Managing website and online marketplace platforms: The Ecommerce Manager oversees the company’s website and online marketplace platforms, ensuring they are up-to-date, user-friendly, and optimized for search engines. They may work with web developers, designers, and content creators to create and maintain the website.

Analyzing data and metrics: The Ecommerce Manager tracks and analyzes website traffic, sales, customer behavior, and other key metrics to identify trends, opportunities, and areas for improvement. They use this data to inform their ecommerce strategies and make data-driven decisions.

Managing inventory and fulfillment: responsible for managing inventory levels, ensuring products are in stock and available for purchase. They may also oversee order fulfillment, shipping, and delivery to ensure timely and accurate delivery.
Leading and managing ecommerce team: responsible for managing a team of ecommerce specialists, such as marketing managers, web developers, and customer service representatives. They provide guidance, direction, and support to their team to ensure they meet their goals and objectives.

Building relationships with vendors and partners: responsible for building relationships with vendors and partners to ensure the company has access to the products and services it needs to drive online sales. They may negotiate contracts and pricing agreements and work with vendors to optimize their product listings and promotions.