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Srinivas .E

Mobile: 9573075933, Email: srinit99@gmail.com

Assignments in Operations Management, Business Development, and Relationship Management with a high growth oriented organization

PROFESSIONAL

SYNOPSIS
Expertize in the areas of Operations Management, Business Development, Customer Relationship Management and team management. With Avalon as Business Partner. Proficient in managing & leading teams for running successful operations & experience of implementing procedures, service standards for business excellence. Demonstrated excellence in managing a wide spectrum of admin & marketing functions entailing sales planning, business development, product launch, promotions and market research. Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.
AREAS OF EXPERTISE

Operations Management

ó Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

ó Generating financial performance/ MIS reports for strategic decision-making.

Business Development

ó Exploring potential business avenues and managing marketing and sales operations for achieving increased business growth and initiating market development efforts.

ó Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets.

Customer Relationship Management

ó Ensuring maximum customer satisfaction by addressing customer problems and achieving delivery and quality norms.

ó Resolving customer complaints and interacting with Customer Service Department for answering queries related to customer calls.

Team Management

ó Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

ó Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.

CAREER HIGHLIGHTS

Avalon Consulting (Migration Services for Canada, UK, Australia & NZ) – May’2015 – Jun’2024

Managing Partner

ü  Working with the team to set organizational strategies and goals.

ü  Monitoring day-to-day business operations

ü  Overseeing hiring and firing activities, along with payments and evaluations

ü  Assessing organizational and team performance, implementing changes as needed for improvements

ü  Lead client engagement teams, ensuring the delivery of high-quality consultancy services while managing the scope, timeline, and resources effectively.

ü  Closely interacting with Head Office and Channel Partners to ensure smooth flow of operations. ü participating in key decision-making to ensure the best interest of the business.

ICICI Bank – I-Solutions for Cards – Jul’05 – Mar’15

Joined as Assistant Business Manager and rose to the position of Business Manager.

ü  Managing a wide gamut of functions entailing Recruitment, Training, Performance Management and Retention.

ü  Played a major role in increasing sales team from 30 executives to 165 executives.

ü  Actively involved in imparting training to the entire team for sourcing ICICI Credit Cards.

ü  Instrumental in identifying the new sources for the cards and accordingly guiding the teams.

ü  Successfully managing the credit card operations & responsible for increasing the performance of tele sales & FSE.

ü  Supervising 50 Sales Representatives in Hyderabad city Channels.

ü  Closely interacting with Head Office and Channel Partners to ensure smooth flow of operations.

ü  Pivotal role in increasing the performance from 28% approval rate to 64% in a short span of 6 months.

ü  Introduced the model of telecalling set up in ICICI for the first time in Credit Card Division. ü Achieved Best Approvals in activation tools for the south region.

ABN-AMRO BANK (Credit Cards)   – Jul’02 – Jun’05

Corporate Manager

ü  Responsibilities involve accessing financial details of the respective corporate with the  Interaction with HR department and finance department of the corporate.

ü  Promoting the latest banking products to the entire staff of the corporate.

ü  Handling teams on engagement plans and organized the work schedule for the team members to source through the respective corporate.

ü  Used the secured formats to generate the entire MIS of the corporate to present it to banking management.

ü  Responsible for imparting training to the entire team in direct marketing.

ü  Played a major role in increasing the sales team from 10 to 32 representatives.

STANDARD CHARTERED BANK (Cards) – Feb’00 –Jun’02

Manager (Operations)

ü  Monitoring the outcome of said strategy on a weekly and monthly basis.

ü  Guiding out bound and direct sales teams in achieving their targets in the respective segments.

ü  Constant and regular analysis of the performance of the out bound and direct sales team and

ü  Implementing different innovative methods to handle the objections and suggesting alternative effective implementations.

ü  Additional responsibility taken of sourcing a new concept of pre embossed cards for the elite corporate. To name few CORDYS, DELOITTE, TECUMSEH, BHARTI MOBILE

ü  Imparted training to the entire team in direct marketing.

ü  Instrumental in increasing the sales team from 50 to 100 representatives.

HITECH Development Labs Pty. Ltd.      Jun’98 –Jan’00

System Architect/ Consultant (SIEBEL)

ü  Developed client-ready documentation detailing the people, process and technology involved in creating a closed loop CRM environment

ü  Evaluate technical solutions and tools that support the automation of telecom, communication and service sectors. Utilized the object model of Decision Support systems.

ü  Design, built and test one-time online Interfaces between Siebel and other systems

ü  Migrated the required data from different servers to legacy system.

ü  Identify and provide solutions to broad, complex, and critical work and customer problems and issues.

ü  Resolved problems and offers options, alternatives, effects, and implications based on areas of expertise.

ü  Lead work team on engagements plan and organize the work for the team determine, track, and report on priorities and project status, manage engagement scope and customer expectations.

ü  Provided the complete post project training for front-enders.

EDUCATION

ü  Engineering Diploma in Electrical & Electronics from State Board of Technical Education & Training

ü  Bachelor Degree in Arts from BRAO University

ü  Siebel Certification from SIT

ü  Project Management Certification from Australia (NCVT)

PERSONAL DETAILS
Date of Birth:   21st May’71

Software Skills: MS-Word, MS-Excel, Power Point, MS –Access & other tools

Languages Known:    HINDI, ENGLISH, TELUGU