As a Sales Operation Associate, I played a pivotal role in ensuring the accuracy and compliance of sales orders with Standard Operating Procedures (SOPs). My responsibilities included conducting audits of sales orders, gathering information on the activities of the sales team, analyzing errors in the sales journey, and ensuring compliance. Additionally, I focused on identifying emerging patterns in audits and providing feedback for continuous improvement. In this role, I also carried out call calibration and quality monitoring of salesperson video sessions. My attention to detail, analytical skills, and commitment to maintaining high standards of quality and compliance were instrumental in optimizing sales processes and enhancing the overall performance of the sales team.