Receptionist cum Service coordinator

Job Description

Job Title: Receptionist cum Service Coordinator (Female Candidates Only)

Experience Required: Minimum 1.5 years in customer service or a similar role
Employment Type: Full-time

Job Description:
We are seeking a professional and organized Receptionist cum Service Coordinator to join our team. The ideal candidate will have a customer-focused attitude, strong multitasking abilities, and effective communication skills. This role involves handling front desk responsibilities as well as coordinating service requests between engineers and customers.

Key Responsibilities:
Greet and assist visitors and callers in a courteous and professional manner.

Handle incoming calls, emails, and service inquiries promptly.

Coordinate effectively between customers and service engineers to ensure timely service delivery.

Maintain service records and documentation.

Support the team with administrative tasks such as creating reports, maintaining Excel sheets, and preparing PowerPoint presentations.

Ensure the front office is tidy and presentable at all times.

Required Skills & Qualifications:
Minimum 1.5 years of experience in customer handling or a similar role.

Excellent written and verbal communication skills in Hindi and English.

Proficient in MS Office tools – Excel (including formulas), Word, and PowerPoint.

Strong multitasking, organizational, and problem-solving abilities.

Patient, proactive, and responsible with a customer-centric mindset.