Operations Manager

Job Description

Key Responsibilities
1. Property Acquisition & Business Development
Identify and approach property owners who may be interested in professional property management.
Generate leads through networking, online platforms, referrals and local market research.
Speak with property owners, understand their requirements and present Hospes’ services.
Schedule and conduct property visits.
Evaluate properties for suitability, location, condition and rental potential.
Negotiate commercial terms and support the onboarding of new properties.
Maintain a healthy pipeline of prospective properties.
2. Property & Operations Management
Monitor all Hospes-managed properties regularly.
Conduct property inspections and ensure properties meet Hospes quality standards.
Coordinate housekeeping, cleaning, maintenance, repairs and replenishment of supplies.
Ensure properties are guest-ready and maintained properly.
Identify operational issues and ensure they are resolved quickly.
Coordinate with vendors, housekeeping staff, technicians and other service providers.
3. Owner & Client Relationship Management
Maintain regular communication with property owners.
Provide updates on property performance, maintenance and operational matters.
Address owner concerns and coordinate timely resolutions.
Build strong, long-term relationships with property owners.
Act as the primary point of contact between owners and Hospes.
4. Guest & Hospitality Support
Monitor guest feedback, reviews and operational issues.
Coordinate with the relevant teams to resolve guest-related problems.
Ensure a smooth and consistent guest experience.
Identify recurring issues and implement improvements.
5. Performance & Reporting
Track occupancy, revenue, expenses and property-level performance.
Prepare regular updates/reports for the Founder and property owners.
Identify opportunities to improve occupancy, revenue and guest satisfaction.
Maintain accurate records of properties, owners, vendors and operational activities.