Customer Service Executive

Job Description

💼 Job Posting: Customer Service Executive

Employment Type: Full-time
Role Overview
We are seeking a dedicated Customer Service Executive to provide back-end support to our US-based clients. The role involves handling client queries with professionalism, ensuring resolution within agreed Service Level Agreements (SLA), and proactively identifying measures to avoid delays in query resolution.
Key Responsibilities
→ Provide back-end support to US-based clients
→ Answer client queries with accuracy and professionalism
→ Ensure query resolution as per SLA commitments
→ Identify and implement measures to prevent delays in resolving client issues
→ Maintain detailed records of client interactions and resolutions
→ Collaborate with internal teams to streamline support processes
Qualifications
→ Minimum qualification: [Insert requirement, e.g., Graduate]
→ Strong communication skills (written and verbal)
→ Ability to work in a client-focused environment
→ Problem-solving mindset with attention to detail
→ Prior experience in customer service or back-end support preferred
→ Familiarity with SLA-driven environments is an advantage
What We Offer
→ Competitive salary and performance-based incentives
→ Opportunity to work with international clients
→ Supportive and collaborative work environment
→ Training and career development programs