Customer Support Executive

February 7, 2024
18000 - 25000 / month
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Job Description

**Job Title: Customer Support Executive**

**Company:** Nap Chief

**Location:** Office No 805, 8th Floor, Haware Infotech Park, Plot No 39/3, Sector 30A, Near Inorbit Mall, Vashi 400703

**Contact:** Nap Chief HR – Maria

**Phone:** 8015091721

**Email:** hrmaria.napchief@gmail.com

**Job Description:**

Nap Chief, a dynamic player in the ecommerce sector, is seeking a skilled and customer-centric professional to join our team as a Customer Support Executive. If you have proven experience in customer support, a passion for building lasting relationships, and an understanding of the ecommerce landscape, we want to hear from you.

**Responsibilities:**

1. **Customer-Centric Approach:** Demonstrate a strong customer-centric focus, addressing customer needs and concerns promptly and effectively.

2. **Product Knowledge:** Develop a comprehensive understanding of our products and services to provide informed and insightful assistance to customers.

3. **Multi-Tasking:** Possess the ability to handle multiple tasks simultaneously, maintaining a high level of efficiency and accuracy.

4. **Opportunity Identification:** Identify opportunities to upsell or cross-sell products and services to enhance the customer experience and contribute to the company’s growth.

5. **Effective Communication:** Exhibit excellent communication skills in English, both written and verbal, to ensure clear and concise interactions with customers.

**Qualifications:**

– Proven experience in a customer support role, preferably in the ecommerce sector.
– Strong customer service skills with the ability to build and maintain lasting relationships.
– Ability to multitask and prioritize tasks effectively.
– Familiarity with ecommerce products and services.
– Excellent communication skills in English.

**How to Apply:**

Interested candidates are invited to submit their resume along with a cover letter to hrmaria.napchief@gmail.com. Please include “Customer Support Executive Application” in the subject line.

**Contact Information:**

Nap Chief HR – Maria
Phone: 8015091721
Email: hrmaria.napchief@gmail.com

**Location:**
Office No 805, 8th Floor, Haware Infotech Park, Plot No 39/3, Sector 30A, Near Inorbit Mall, Vashi 400703

*Note: Only shortlisted candidates will be contacted for interviews. Nap Chief is an equal opportunity employer.*

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