Calling Executive

Job Description

Job Opening: Calling Executive
Company: The Spine and Pain Hospital

Job Type: Full-time, On-site

About Us
The Spine and Pain Hospital provides specialised care for spine disorders, joint problems and chronic pain. We are looking for a friendly, confident Calling Executive to help patients reach the right care.

Role Overview
You will be the first point of contact for patients, handling inbound enquiries and making outbound follow-up calls. You will help patients book appointments and encourage them to come for treatment.

Key Responsibilities

Answer inbound calls and respond to patient enquiries about doctors, treatments and timings
Make outbound calls to leads and enquiries from ads, the website and walk-ins
Book and confirm OPD appointments and send reminders
Follow up with patients who missed appointments or need a review
Update patient and lead details accurately in the CRM or Excel
Pass on complaints and special cases to the relevant team
Meet daily and monthly call and appointment-conversion targets

Requirements

Graduate or 12th pass, with 0–2 years’ experience in telecalling, a call centre or hospital front desk (freshers can apply)
Clear communication in Hindi and English (a regional language is a plus)
Polite, patient and empathetic voice
Basic computer skills (MS Office, data entry)
Ready to work in a target-driven environment