CUSTOMER RELATION MANAGER

Job Description

Customer Relationship Manager
Job Responsibilities
1. Client Management: Build and maintain strong relationships with clients, understand their requirements, and ensure a positive customer experience.
2. Customer Support: Handle customer queries, concerns, and requests professionally and provide timely and effective resolutions.
3. Studio & Workshop Coordination: Coordinate effectively between the studio and workshop teams to ensure smooth communication and timely completion of client requirements.
4. Order & Work Follow-ups: Regularly follow up with internal teams, vendors, and other stakeholders to ensure all assigned tasks are completed within the given timelines.
5. Billing Management: Coordinate and maintain billing-related activities, including invoice follow-ups, payment status, and resolving billing-related queries.
6. Task & Timeline Management: Monitor assigned tasks and ensure all activities are completed accurately and within the committed deadlines.
7. Issue Resolution: Identify customer and operational issues, coordinate with the relevant teams, and ensure timely resolution.
8. Client Communication: Keep clients updated regarding order status, project progress, timelines, and any changes or requirements.
9. Internal Coordination: Maintain clear communication between clients, studio, workshop, accounts, and other relevant departments.
10. Reporting & Documentation: Maintain proper records of client communication, follow-ups, billing details, pending tasks, and issue resolutions.
Key Skills
1. Excellent communication and interpersonal skills.
2. Strong customer service and relationship management abilities.
3. Good follow-up and coordination skills.
4. Ability to manage multiple tasks and meet deadlines.
5. Problem-solving and conflict-resolution skills.
6. Good organizational and time-management skills.
7. Ability to work effectively with cross-functional teams.
Key Requirement
The ideal candidate should be customer-focused, proactive, well-organized, and strong in follow-ups, with the ability to coordinate multiple teams and ensure that customer queries and assigned tasks are resolved within the committed timeline.