Associate – Customer Care – Paint

Job Description

**Job Posting: Associate – Customer Care – Paint**

**Company Name:** Risosu Consulting
**Job Location:** TTC Industrial Area A 401, Plot No X21, Vitawa, Kalwa, Thane, Maharashtra, India

**Job Description:**
Risosu Consulting is seeking a dedicated and proactive Associate – Customer Care – Paint to join our dynamic team. In this role, you will be instrumental in delivering exceptional customer service and ensuring the successful execution of painting projects. If you are passionate about customer care and have experience in the paint industry, we encourage you to apply.

**Responsibilities:**
– Assist and guide customers at their residences by explaining various paint products and finish options.
– Conduct site inspections to identify surface defects and recommend appropriate solutions.
– Measure sites and prepare accurate painting estimates in line with rate cards, in consultation with store owners or store in charge.
– Coordinate with contractors for painting project execution and supervise ongoing projects to ensure compliance with Asian Paints’ guidelines and timely completion.
– Address and resolve customer complaints promptly to ensure high levels of customer satisfaction.
– Generate leads and acquire new clients through market visits.
– Educate customers about services offered in the store and direct them to relevant sections for expert assistance.
– Maintain daily updates of activities on the CA app and provide regular reports on collections and site statuses to store management and senior officers.
– Ensure adherence to company reporting standards and formats.
– Facilitate contractor training programs organized by the company.
– Promote cross-selling of product categories at painting project sites and provide valuable leads to team members.

**Key Performance Indicators:**
– Timely and successful completion of painting projects.
– High customer satisfaction ratings.
– Accuracy in site evaluations and estimates.
– Effectiveness in resolving customer issues.
– Adherence to company reporting and update requirements.

**Requirements:**
– **Experience:** Minimum 2 years in a similar role.
– **Education:** Bachelor’s degree.
– **Skills:** Excellent interpersonal and communication skills. Knowledge of paint products and application techniques preferred.
– **Location:** Thane, Maharashtra, India.

**Salary and Benefits:**
– **Salary:** INR 15,000 to 24,000 per month (commensurate with experience and qualifications).
– **Salary Type:** Monthly.
– **Career Level:** Executive.
– **Gender:** Open to all.
– **Application Deadline:** July 31, 2024.

**How to Apply:**
Interested candidates who meet the above criteria should send their resumes to [hr@risosu.com](mailto:hr@risosu.com). Please include “Associate – Customer Care – Paint” in the subject line of your email.

Join Risosu Consulting and help us deliver exceptional customer service and successful painting projects!

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