RECEPTIONIST

Job Description

# Receptionist – Medical Center

**Location:** Malappuram, Kerala
**Employment Type:** Full-time
**Experience:** 1–2 years
**Industry:** Healthcare / Medical Services

## About the Position

We are looking for a **friendly, professional and well-organised Receptionist** to be the first point of contact for patients and visitors at our medical center in Malappuram.

The successful candidate will be responsible for managing the reception desk, patient appointments, enquiries, registration, billing coordination and general front-office activities while ensuring a positive and professional patient experience.

## Key Responsibilities

* Welcome and assist patients, visitors and attendants in a polite and professional manner.
* Handle patient registration, appointments and appointment scheduling.
* Answer telephone calls, WhatsApp enquiries and other patient communications.
* Provide accurate information about doctors, departments, services, consultation timings and procedures.
* Coordinate patient flow and direct patients to the appropriate doctor or department.
* Maintain patient records and ensure accurate entry of patient information into the system.
* Coordinate with doctors, nurses, laboratory, pharmacy and administrative staff.
* Handle appointment confirmations, cancellations and rescheduling.
* Assist with billing, payment collection and receipt-related activities when required.
* Maintain daily reception and patient records.
* Handle basic documentation, printing, scanning and filing.
* Ensure confidentiality and appropriate handling of patient information.
* Address routine patient queries and complaints professionally and escalate issues when necessary.
* Maintain a clean, organised and welcoming reception area.
* Support the Medical Center Manager and administrative team with other front-office duties.

## Requirements

* **1–2 years of experience** in reception, front-office or customer-service roles.
* Experience in a **hospital, clinic, medical center, diagnostic center or healthcare environment** will be an advantage.
* Minimum qualification: **Plus Two / Diploma / Graduate**.
* Good communication and interpersonal skills.
* Good command of **English and Malayalam**; Hindi/Arabic will be an added advantage.
* Basic computer knowledge and familiarity with MS Office.
* Experience using hospital/clinic management or appointment software is preferred.
* Pleasant personality with a patient-focused approach.
* Good telephone etiquette and professional appearance.
* Ability to handle multiple tasks in a busy healthcare environment.
* Strong attention to detail and basic administrative skills.

## Key Competencies

* Patient/customer service
* Communication skills
* Front-office management
* Appointment coordination
* Telephone etiquette
* Computer literacy
* Time management
* Teamwork
* Problem solving
* Confidentiality
* Professionalism and empathy

## Preferred Candidate Profile

We are particularly interested in candidates who have worked in a **clinic, hospital, diagnostic center, dental center or other healthcare facility** and understand the importance of patient confidentiality, professional communication and efficient patient handling.

**Salary:** Competitive salary based on qualification and experience.