Customer Support- IT Support

Job Description

Post- Customer Support
Exp- 2-5
Salary- 25-50K
Location- Pitampura

Key Responsibilities
IT Support Specialist:
✅ Client Interaction: Handle inbound and outbound calls to assist clients with queries regarding our software and services.
✅ Lead Generation: Engage with potential clients, understand their requirements, and pass qualified leads to the sales team.
✅ Technical Support: Provide basic troubleshooting assistance over calls and guide users on software usage.
✅ Follow-ups & Customer Satisfaction: Maintain regular follow-ups with clients to ensure service satisfaction.
✅ CRM Management: Update and maintain call logs, client data, and service requests.
Developer Responsibilities:

✅ Technical Collaboration: Work with the development team to enhance product features and resolve client-reported bugs.
✅ Database Management: Handle basic database operations and optimizations.
✅ System Testing: Assist in testing software solutions before deployment.
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Requirements:

🎯 Communication Skills: Strong verbal and written communication in English & Hindi.
🎯 Problem-Solving Ability: Ability to handle client concerns and provide solutions effectively.
🎯 Basic IT Troubleshooting: Ability to guide users on software-related issues.

Intrested can call Aditya- 8527750087/9631857963