International Customer Support Executive

Job Description

Job Summary
• UK based company dealing with customers of online store
• Follow up (with suppliers & courier) to ensure that appropriate actions are taken on customers’ requests.
• Ability to listen carefully and understand British accent

Responsibilities and Duties
• Answer calls professionally to provide information about products, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Willingness to solve customers’ problems
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Experience, Skills and Qualifications
• Fluent in English
• Excellent communication skills and ability to learn
• Knowledge of internet and ability to use Microsoft Office and email to quickly look up customer information

Job Type: Full-time

Pay: ₹15,000.00 – ₹17,000.00 per month

Timings: UK Shift (12:30pm to 9:30pm)

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