Customer care executive

May 8, 2024
12000 - 25000 / month
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Job Description

**Job Title:** Customer Care Executive

**Company:** Mahalaxmi Khatu Kuteer

**Location:** 26, 2nd Floor, BD Block, Patel Garden, Dwarka Mor, New Delhi, 110059

**Contact Information:**
– **Phone:** 7011292029
– **Email:** mahalaxmigroups@gmail.com

**Job Description:**

Mahalaxmi Khatu Kuteer is currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The role involves assisting customers in selecting the right products, addressing their concerns and complaints, promoting upcoming promotions, and ensuring a positive customer experience. If you have excellent communication skills and enjoy interacting with customers, we encourage you to apply.

**Responsibilities:**
– Assist customers in choosing the right products based on their requirements and budget.
– Handle customer concerns and complaints promptly and professionally.
– Inform customers about upcoming promotions or deals to enhance their shopping experience.
– Establish and maintain a positive rapport with all clients and customers, whether in person or via phone.
– Compile reports based on customer satisfaction statistics and assist the team in developing new skills to improve service quality.
– Schedule appointments based on customer and client availability.
– Interact with customers to ensure they have a satisfactory and enjoyable experience.

**Requirements:**
– Excellent communication and interpersonal skills.
– Ability to handle customer concerns and complaints effectively and in a timely manner.
– Strong problem-solving abilities and a customer-centric approach.
– Basic computer skills for maintaining records and scheduling appointments.
– Previous experience in customer service or a related field is preferred but not required.
– Ability to work well in a team and contribute to a positive work environment.
– Willingness to learn and adapt to new processes and procedures.

If you are passionate about providing exceptional customer service and creating positive experiences for customers, we would love to hear from you. Please contact us at the provided phone number or email address to apply for the position of Customer Care Executive at Mahalaxmi Khatu Kuteer.

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