Assistant Manager – Banking Operations

Job Description

Assistant Manager – Banking Operations

Employment Type: Full-Time

Job Summary:
We are looking for a dynamic and detail-oriented Assistant Manager to join our banking team. The ideal candidate should have a strong understanding of core banking functions, customer relationship management, and regulatory compliance. This role requires hands-on experience in banking operations along with excellent interpersonal and selling skills.

Key Responsibilities:

Manage day-to-day retail branch operations efficiently
Handle liability and asset products, ensuring business growth
Ensure strict compliance with KYC, AML, and regulatory guidelines
Support and guide customers on banking products, investments, and insurance solutions
Drive sales through effective cross-selling and upselling techniques
Deliver high-quality customer service and resolve client queries promptly
Work on digital banking platforms and promote digital adoption
Maintain accurate documentation and follow bank-specific processes

Required Skills & Knowledge:

Strong understanding of:
Basics of Banking
Liability Products & Asset Products
Capital Markets, Investments, and Insurance
Compliance (KYC, AML)
Hands-on experience with Flex Cube (or similar core banking systems)
Knowledge of bank-specific products and operational procedures
Excellent selling, negotiation, and communication skills
Strong customer service orientation

Behavioral Competencies:

Professional grooming and presentation
Strong business etiquette
Positive attitude and team collaboration
Ability to handle pressure and meet targets

Qualifications:

Bachelor’s degree in Finance, Banking, Business Administration, or related field
Relevant experience in banking or financial services preferred

Why Join Us:

Opportunity to grow within a reputed banking environment
Exposure to diverse banking functions
Continuous learning and development programs