Sales Manager

Job Description

Job Title: Sales Manager
Department: Sales
Industry: Electric Vehicles (EV) / Automotive Retail
Company: Scooterman Automotives Pvt. Ltd.
Job Timing: 9.30 AM – 6:30 PM

Job Summary:

The Sales Manager will be responsible for managing the showroom sales team, achieving sales targets, improving customer experience, monitoring lead conversion, and driving overall sales performance. The role requires strong team leadership, customer handling, sales planning, and performance-monitoring skills.

Key Responsibilities:

– Manage and lead the showroom sales team.
– Set and achieve monthly and annual sales targets.
– Monitor individual and team sales performance.
– Generate and follow up on customer leads.
– Ensure effective conversion of enquiries into bookings and deliveries.
– Handle important and escalated customer enquiries.
– Ensure proper product presentation and demonstration of Ather electric scooters.
– Monitor test rides, bookings, deliveries, and cancellations.
– Maintain strong customer relationships and support customer retention.
– Conduct daily sales team meetings and performance reviews.
– Train and guide Product Specialists and Senior Product Specialists.
– Ensure proper follow-up with customers after enquiry and test ride.
– Coordinate with service and other departments for smooth customer experience.
– Prepare and submit daily/weekly/monthly sales reports.
– Monitor competitor activities and market trends.
– Ensure showroom discipline, grooming, attendance, and professional customer handling.
– Ensure compliance with company and dealership policies.

Key Performance Indicators (KPIs):

– Monthly sales achievement
– Lead-to-test-ride conversion
– Test-ride-to-booking conversion
– Booking-to-delivery conversion
– Customer satisfaction
– Customer retention
– Team productivity
– Follow-up effectiveness
– Cancellation control
– Sales target achievement

Required Skills & Qualifications:

– Graduate preferred.
– 3–5 years of experience in automotive/EV/retail sales, preferably with team-handling experience.
– Strong communication and negotiation skills.
– Good leadership and team-management ability.
– Target-oriented and result-driven.
– Good knowledge of sales processes and customer handling.
– Basic knowledge of MS Excel and reporting.
– Experience in EV/automobile showroom sales will be an advantage.