Senior Product Specialist

Job Description

Company: Scooterman Automotives Pvt. Ltd.
Position: Senior Product Specialist
Department: Sales
Employment Type: Full-Time
Working Hours: 9.30 AM – 6:30 PM

Job Summary

The Senior Product Specialist is responsible for handling customer enquiries, explaining Ather electric scooters, conducting product demonstrations and test rides, generating sales leads, and converting qualified enquiries into bookings. The role also involves supporting and guiding Product Specialists and ensuring a high-quality customer experience.

Key Responsibilities

– Welcome and understand customer requirements professionally.
– Explain Ather electric scooter models, features, specifications and benefits.
– Conduct effective product demonstrations and test rides.
– Identify customer needs and recommend the appropriate model.
– Generate leads through showroom enquiries, calls, referrals and follow-ups.
– Follow up with prospective customers regularly until conversion.
– Explain pricing, finance, exchange and available offers as applicable.
– Prepare quotations and coordinate with the Team Leader/Manager for bookings.
– Maintain accurate lead and customer information in the CRM.
– Track pending enquiries and take appropriate follow-up actions.
– Support Product Specialists in handling customer enquiries and product-related questions.
– Share product knowledge and effective sales practices with junior team members.
– Assist the Team Leader in achieving monthly sales targets.
– Monitor customer experience throughout the sales process.
– Coordinate with delivery and other internal teams to ensure a smooth handover.
– Handle basic customer concerns and escalate unresolved issues to the Team Leader/Manager.
– Maintain showroom discipline and professional product presentation.

Candidate Requirements

– Diploma / Graduate.
– Prior experience in automobile, EV, retail or showroom sales is preferred.
– Good communication and customer-handling skills.
– Strong product presentation and convincing ability.
– Good follow-up and lead-management skills.
– Basic computer and CRM knowledge.
– Target-oriented and proactive approach.
– Ability to guide and support junior team members.

Key Skills

Sales | Product Knowledge | Customer Handling | Lead Conversion | Test Ride Handling | Follow-up | CRM | Communication | Team Support